Businesses losing calls out of hours
Reception, emergencies or orders that come in when nobody can answer the phone.
AI-powered customer service
Customer service with artificial intelligence, not a menu of options
Virtual agent for calls, WhatsApp automation and AI lead management, built into your virtual PBX. Nothing separate to install, nothing new to learn.
No new numbers or WhatsAppBuilt into your PBXHands over to a person when needed
AI built in as standard
AI is not a separate product: it comes inside your PBX
No operator of our size has it natively integrated. Either they do not offer it, or it is a standalone tool you have to buy and configure separately.
Virtual agent for calls
Picks up, understands what the caller is asking for and resolves it or routes it to the right person, with no option menu and no waiting.
Answers 24 hours a day, including out of hours, instead of letting the call go unanswered.
Escalates to a human when needed, and does so with the context of the conversation.
WhatsApp automation for business
Confirms appointments, answers frequently asked questions and collects customer details with nobody watching the phone.
Instant replies outside business hours and automatic appointment reminders.
Hands over to a person the moment the conversation calls for it.
AI lead management
Every inbound call or message is classified, prioritised and logged: not a single contact is lost for not getting there in time.
Automatic classification by urgency and interest, with a summary and transcript of every call.
Integrates with your current CRM or database, with no change of tools.
Who it suits
Designed for businesses that cannot afford to lose a contact
Manual appointment handling over WhatsApp
When confirming an appointment means someone drops what they are doing to reply by hand.
Teams classifying leads by hand
Every contact gets noted in a separate sheet or lost among the rest of the day's tasks.
Comparison
AI-assisted service vs. the traditional way of answering
This is what changes when AI is built into your PBX rather than bought separately.
Traditional providers
Out of hours
Voicemail or, quite simply, nobody answers.
Integration
A separate AI tool you have to buy and configure.
Lead management
Every contact is noted by hand or lost.
Someone has to watch the phone all day.
Recommended
Out of hours
The AI agent keeps answering and hands over if needed.
Integration
Built into your PBX, with no extra cost or configuration.
Lead management
Classified and prioritised automatically, summary included.
Confirms appointments and answers frequent questions on its own.
Related reading
View the whole blogWorth reading before you decide
AI in customer service: automate without losing the personal touch
24/7 assistants, transcription and WhatsApp automation built into your PBX.
AICustomer service
Virtual PBX: what it is and why your business needs one
How cloud telephony cuts costs and brings your whole team's calls together.
Virtual PBXIP telephony
Key features
What the AI layer includes
Natural language, not a menu
Understands what it is asked instead of forcing callers to press options in a fixed tree.
Works with what you already use
Integrates with common CRMs, calendars and spreadsheets, on your current numbers and WhatsApp.
Transcription and summary
Every call is transcribed and summarised, ready to consult without listening again.
Configured in your tone
Tuned to the tone and specific details of your business before it goes live.
Virtual PBX
The foundation the AI runs on: extensions, IVR and queues in the cloud.
Business connectivity
Corporate internet with a real SLA so customer service never depends on the line.
Frequently asked questions
Before activating AI
What we are asked most about the virtual agent and automation.
01What is the difference between a virtual agent and a traditional IVR?
A traditional IVR forces callers to press options in a fixed menu (‘press 1 for…’). The virtual agent understands natural language and answers or routes according to what the caller asks, with no option tree.
02Does the AI completely replace my customer service team?
No. It handles the repetitive tasks (opening hours, availability, frequent questions, initial classification) and hands over to a person as soon as the conversation genuinely needs one. Your team stops wasting time on the mechanical work.
03How does the voice agent sound and how natural is it?
It uses natural language, not a ‘press 1 for…’ option tree. It is configured with the tone and specific details of your business before going live.
04Do I need to change my number or WhatsApp Business account?
No. It runs on your current numbers and account; nothing needs migrating to start using it.
05Does it work with the CRM or tools I already use?
It integrates with the most common tools (CRM, calendar, spreadsheets). If you use something specific, we review it in the initial review before configuring.
06How much does it cost to add AI to my virtual PBX?
It depends on which pieces you activate (voice agent, WhatsApp, lead management) and your business volume. We give you a fixed price after the free review, not a generic rate.
Ready to simplify your business communications?
Tell us what you need and we'll prepare a free, no-obligation review.