Businesses with high inbound call volumes
Reception desks, hospitality or workshops where the phone rings all day and nobody can be dedicated to answering it.
Virtual PBX for business
A PBX that answers for you, not the other way round
Cloud PBX with intelligent IVR, CRM integration and an AI agent that answers when nobody can. No physical PBX to install or maintain.
No physical PBX to maintainYour current numbers, unchangedA dedicated engineer, not a ticket
Cloud telephony
Migrating is simpler than you think
The same functions as a physical PBX (extensions, IVR, queues) with no hardware cabinet, changes made instantly from a panel and the numbers you have always had.
Intelligent IVR and queues
Every call is routed to the right department or person without anyone redirecting it by hand.
IVR, extensions and queues tuned to how your team actually works, not a generic template.
Add or remove extensions instantly from the panel, with no site visit and no waiting for an appointment.
Integration with your CRM
The customer record appears before you pick up, with no searching through history while the caller waits.
Recording, transcription and usage statistics for every call, available to the whole team.
In most cases your current desk phones are reconfigured and keep working.
24/7 AI assistants and a single panel
A voice agent answers out of hours and routes or resolves according to what the caller needs.
WhatsApp automation included: confirmations and frequently asked questions with nobody watching the phone.
If the power goes or the office internet fails, divert calls to a mobile or another site in seconds.
Who it suits
A virtual PBX for businesses that cannot afford to miss calls
Practices and clinics with appointment diaries
Appointment confirmation and management without anyone watching the phone between one patient and the next.
Companies with several sites
Today each site has its own separate physical PBX; with Lynkio it is a single cloud PBX for all of them.
Comparison
Physical PBX vs. cloud PBX with Lynkio
This is what genuinely changes when you move from a traditional PBX to one managed by Lynkio.
Traditional providers
Installation
Hardware, cabling and a mandatory site visit.
AI and automation
Non-existent, or a separate product you have to buy and configure.
Adding extensions
Every expansion requires a site visit and waiting for an appointment.
When something breaks
Handled through a platform, call centre or ticket, like the big operators.
Recommended
Installation
A cloud PBX we configure and activate in days, with no hardware cabinet.
AI and automation
Voice agent and WhatsApp built into your PBX as standard.
Adding extensions
Add or remove extensions instantly from a panel.
When something breaks
We handle it directly and on the spot, ourselves.
Related reading
View the whole blogWorth reading before you decide
Virtual PBX: what it is and why your business needs one
How cloud telephony cuts costs and brings your whole team's calls together.
Virtual PBXIP telephony
AI in customer service: automate without losing the personal touch
24/7 assistants, transcription and WhatsApp automation built into your PBX.
AICustomer service
Key features
What your PBX includes
Porting of your numbers
Landlines and mobiles, without your customers noticing the change or you having to notify anyone.
Configured to fit you
IVR, extensions and queues tuned to how your team works, not a generic template.
Training for your team
A short session so everyone can use it from day one, without a 40-page manual.
Follow-up in the first weeks
We adjust whatever is needed using real usage data, not just the initial configuration.
AI and automation
Virtual agent for calls, automated WhatsApp and lead management within the same PBX.
Business connectivity
Corporate internet with a real SLA to underpin your PBX.
Frequently asked questions
Before taking the step
What we are asked most about migrating to a cloud PBX.
01What exactly is a virtual PBX or vPBX?
It is a cloud PBX: it replaces traditional physical hardware with a service managed over the internet, with the same functions (extensions, IVR, queues) but no equipment to maintain in your office and with the set-up handled by us.
02What happens if the power goes or the office internet fails?
You can divert calls to a mobile or another site in seconds from the panel, and the AI assistant keeps answering even when nobody is physically available. You do not depend on a single point of failure as with a physical PBX.
03Can I keep using my current desk phones?
In most cases yes, they are reconfigured to work with the cloud PBX. If you need new handsets, we tell you in the initial review.
04How much does a virtual PBX with Lynkio cost?
It depends on the number of extensions, queues and whether you activate AI. We give you a fixed price after the free review, not a generic rate that later rises with extras.
05Can I keep my current phone number?
Yes. We port your landline and mobile numbers at no extra cost and with no service interruption during the switch.
06How long does migration from my current provider take?
In most cases between 3 and 10 working days, coordinated with you so it does not affect your day-to-day operation.
Ready to simplify your business communications?
Tell us what you need and we'll prepare a free, no-obligation review.